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Cancellation Policy

At WHS Guardian, we aim to provide timely and accurate medico-legal testing services. This policy outlines the procedures and requirements for booking medico-legal tests to ensure a smooth and efficient process for all parties involved. Booking Process 1. Booking Requests: All booking requests for medico-legal testing must be submitted through our official website (www.whs.org.au) or via our customer service line. 2. Required Documentation: - A valid court order must be provided at the time of booking. - All relevant personal identification and case details must be included in the booking request. 3. Confirmation: - Once the booking request and required documentation are received, WHS Guardian will confirm the booking within 48 hours. - A confirmation email will be sent, detailing the date, time, and location of the testing. Cancellation and No-Show Policy 1. Cancellations: - Cancellations must be made at least 24 hours prior to the scheduled appointment. - Cancellations made within 24 hours of the appointment will incur a fee of up to 30% of the total service cost. 2. No-Shows and Incomplete Documentation: - Clients who fail to attend their scheduled appointment or do not provide the required court order at the time of testing will be billed up to 30% of the total service cost. 3. Rescheduling: - Clients may reschedule their appointment without incurring a fee if the request is made at least 24 hours before the originally scheduled time. - Rescheduling requests made within 24 hours of the appointment may incur a fee of up to 30% of the total service cost. Payment Terms 1. Invoices: - Invoices will be issued upon completion of the testing or in the event of a cancellation/no-show. - Payment is due within 7 days of the testing date. 2. Late Payments: - Late payments may incur additional fees up to 20% as outlined in our terms and conditions. - Persistent late payments may result in the suspension of future services until the outstanding balance is settled. Contact Information For any queries regarding bookings, cancellations, or payments, please contact WHS Guardian's customer service team: - Phone: 1300 183 984 - Email: info@whs.org.au - Website: whs.org.au By adhering to this policy, WHS Guardian ensures that our medico-legal testing services are conducted efficiently, fairly, and in compliance with all legal requirements. Thank you for your cooperation.

Contact Details

• 105 Molesworth Street, Lismore NSW, Australia

  1300183984

  info@whs.org.au